Toll free number 1-800-918-1610
Store Policy
L U X E T I R E Store Policy;
Welcome to L U X E T I R E, and thank you for shopping with us! All our items are exchangeable as long as they are in their original condition.
If you are unhappy with your order, contact us within 7 days of receiving it to start a return. Your return does not need to reach us within those 7 days. Regular-priced items are eligible for a refund.
It is up to the customer to ship the product back to us.
All discounted items in our sale section are final sale: they are not refundable and are eligible for store credit or exchange only.
Returns
Please send us an email at info@luxetire.com requesting an RMA form.
You may ship your return with any shipping company. Please use a tracked service and keep your proof of shipment.
All returns sent with C.O.D. will be refused.
Return address:
Luxetire.com Head Office
4810 Jean-Talon West, Suite 321
Montreal, Quebec
Canada
H4P 2N5
Customers must write "Return of merchandise" on the parcel and, for international returns, on the customs declaration form.
Item Availability
Despite our continuing efforts in adjusting the website merchandise with our stock, there will occasionally be some items that appear on the website that are out of stock. If this occurs, a member of our team will immediately contact the client via email. The client will then have the option to get a refund. The merchandise available at luxetire.com is subject to change.
Price Match Guarantee - 10%
Shop with confidence!
For all sale items: If you find a lower price on any website, whether it's a direct discount, a promotion or even a one time offer, we'll beat the price by 10%.
For all regular priced items: If you find a lower price on any website, whether it's a direct discount, a promotion or even a one time offer, we will match the price!
Price Match Eligibility:
- Shipping fee must be added to the product prior to comparing pricing
- The item must not be defective
- The customer must provide the website link showing the product (same size/color if applicable) and pricing details.
Promotions
L U X E T I R E shall grant 1 promotion per purchase only.
All other ongoing website promotions cannot be combined with any other offers.
Payments
We accept all major credit cards. When an order is placed on our website, your financial information is never shared with the merchant. The system we use helps protect your credit card information with industry-leading security and fraud prevention systems.
Sales Tax
Only Canadian orders are subject to a sales tax.
Shipping
Express shipping is free on every order to Canada, the United States, the United Kingdom and Europe. Orders to Australia, New Zealand and the rest of the world ship free by express on orders of 250 or more, in the currency of your checkout. See our Shipping Policy for details.