Shipping policy

Shipping Policy

Free express shipping worldwide on every order.

Luxetire ships free by express courier to every country we serve. No shipping charge is added at checkout - the price you see is the price you pay. Orders to Australia, New Zealand and countries outside Canada, the United States, the United Kingdom and Europe require a minimum order value of $250; full details below.

Delivery times and minimums

Orders are dispatched from our Montreal facility within 1-2 business days of payment. Delivery estimates below begin from dispatch.

  • Canada - free express, 1-2 business days, no minimum
  • United States - free express, 2-3 business days, no minimum
  • United Kingdom - free express, 4-7 business days, no minimum
  • Europe - free express, 4-7 business days, no minimum
  • Australia - free express, 4-7 business days, minimum order $250
  • New Zealand - free express, 4-7 business days, minimum order $250
  • Rest of world - free express, 4-7 business days, minimum order $250

Business days are Monday to Friday, excluding public holidays in Canada and in the destination country. Orders placed on a weekend or holiday are processed the next business day.

Minimum order value

Orders shipping to Australia, New Zealand and the rest of the world require a minimum order value of $250, shown in the currency of your checkout. At or above that amount express shipping is free, exactly as it is everywhere else. Below it we are unable to ship to those destinations. Canada, the United States, the United Kingdom and Europe have no minimum.

Tracking your order

You will receive a confirmation email as soon as your order is placed, and a second email with a tracking number as soon as it ships. If you have not received tracking within three business days of ordering, email info@luxetire.com or call 1-800-918-1610 and we will look into it.

Duties and import taxes

Luxetire ships from Canada. Any duties or import taxes that apply to your order are shown at checkout where we are able to collect them. Where they are not shown at checkout, they are assessed by the destination country's customs authority and collected by the carrier on delivery. These charges are set by your government, not by Luxetire, and are the responsibility of the recipient. Free shipping covers the cost of carriage only.

Delivery addresses

Please check your shipping address carefully before completing your order. We cannot redirect a parcel once it has been dispatched, and we are unable to refund orders lost as a result of an incorrect or incomplete address. We do not ship to PO boxes, as express couriers require a signature on delivery. If you need to correct an address, contact us immediately - if the order has not yet shipped, we will amend it.

Delays outside our control

Once a parcel is with the courier, transit is in their hands. Customs inspections, severe weather and carrier disruption can occasionally extend delivery beyond the estimates above. We will always help you trace a delayed parcel - contact us and we will open an enquiry with the carrier on your behalf.

Returns

Free shipping applies to outbound delivery. Return shipping is arranged and paid for by the customer. Please see our Refund Policy for full return terms.

Questions

Email info@luxetire.com or call 1-800-918-1610, Monday to Friday, 9:30 a.m. to 4:30 p.m. EST.

L U X E T I R E - 4810 Jean-Talon West, Suite 321, Montreal QC H4P 2N5, Canada