Return Policy

Return Policy

We hope you are delighted with your purchase. However, if for any reason you are not completely satisfied, you may initiate a return within 7 days of your order being delivered.

Regular-priced items are eligible for a refund.
Sale items are eligible for exchange or store credit only.

Return Authorization

To be eligible for a return, you must request an RMA# within 7 days of receiving your order.

To request an RMA form, please email our returns department at info@luxetire.com.

Please include:

• Full Name

• Order Number

• Reason for Return

We will respond within 24 hours with return instructions.

You may also call our support line at 1-800-918-1610 for RMA assistance, Monday to Friday, 9:30 AM to 4:30 PM EST.

Return Shipping and Tracking

Customers are responsible for all return shipping costs. All returns must include a valid tracking number.

Please note that we are not responsible for lost or damaged return shipments.

Exchanges

Exchanges follow the same process as a return request. Once your exchange is approved, we will send the requested replacement item. Any price difference will be adjusted accordingly.

To discuss exchange options, please contact us at info@luxetire.com or by phone.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@luxetire.com.