Return Policy

Returns, Refunds & Exchanges

Please contact us within 7 calendar days of receiving your order to request a return under our standard change-of-mind policy.

Your return option depends on how each item was purchased:

The seven-day period is the deadline to request a return. It does not make sale or discounted items eligible for a monetary refund under our standard policy.

Requesting a return

Email info@luxetire.com within seven calendar days of delivery and include:

• Your full name and order number.
• The style number, size and colour of each item you wish to return.
• Your reason for the return and whether you are requesting a refund, store credit or an exchange, as applicable.

Our team will provide a Return Merchandise Authorization (RMA) number, the return address and shipping instructions. Please wait for these instructions before mailing your return.

Your request must be submitted within seven days; your package does not need to reach us within those seven days. The date you contact us determines whether your request is on time, even if our reply comes later.

You may also request assistance at 1-800-918-1610, Monday to Friday, 9:30 a.m. to 4:30 p.m. Eastern Time.

Return condition

For a return under our standard change-of-mind policy, merchandise must be:

• Unworn, unwashed and unaltered.
• In its original condition, with all original garment tags attached.
• Returned with all pieces if sold as a set.

These conditions do not remove any rights you have concerning defective, damaged, incorrect or misdescribed merchandise.

Sale items and promotional purchases

Items purchased at a reduced price, including sale and clearance merchandise and items discounted through a promotional code or automatic promotion, are eligible for store credit or exchange only under our standard policy.

The return category is determined separately for each item at the time of purchase. An additional discount on an already reduced item does not change its return category.

Except where applicable law requires otherwise, these purchases are not refundable to your credit card or other original payment method.

Return shipping

Customers pay return shipping costs for change-of-mind returns under our standard policy. Free shipping on your original order does not include free return shipping.

Use a tracked shipping service, keep your proof of shipment and write your RMA number clearly on the outside of the package. Package the merchandise securely to protect it during transit.

For international returns, follow the shipping and customs instructions provided with your return authorization and complete customs declarations accurately.

Processing your return

Once we receive and inspect your return, we will email you to confirm the outcome.

Approved refunds for eligible regular-price items are issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to display the refund.

Approved returns of sale or discounted items receive store credit or an exchange, subject to any applicable statutory refund rights. We do not charge restocking fees.

Where applicable law requires a different refund deadline, that deadline takes priority.

Using store credit or arranging an exchange

Store credit does not expire.

To check your balance or use your credit, email info@luxetire.com. Browse luxetire.com and send us the style number, size and colour of each item you would like.

Our team will confirm availability, process the order for you and apply your credit. We will confirm any additional amount payable before completing the order. Any unused credit remains available for a future purchase.

Exchanges are subject to availability. We will confirm any price difference with you before arranging the exchange.

Store credit cannot be exchanged for cash or a payment-method refund, except where required by applicable law.