Track Your Order

Track your Joseph Ribkoff or Frank Lyman order in a few seconds. Your tracking number is in the shipping confirmation email we sent you.

We'll recognise the carrier and open its live tracking page in a new tab.

No tracking number handy? Sign in to your account to see every order and its status.

What happens after you order

  1. Order confirmed

    You receive an order confirmation email with your order number.

  2. Packed & shipped

    We send a shipping confirmation email with your carrier and tracking number.

  3. In transit

    Follow your parcel on the carrier's site using your tracking number.

  4. Delivered

    The carrier confirms delivery. Not the right fit? See our return policy.

Your carrier

Canada & international

UPS

Number looks like 1Z followed by 16 letters and digits.

Missed a delivery? UPS usually tries again the next business day, or you can redirect the parcel to a UPS Access Point from the tracking page.

Track with UPS

United States

DHL Express

Number is 10 digits.

DHL may text or email you to choose a delivery day or pickup point through On Demand Delivery. A signature may be requested at the door.

Track with DHL

Canada

Canada Post

Number is 16 digits.

If you're not home, look for a delivery notice card. It tells you which post office is holding your parcel and when it's ready for pickup. Bring photo ID.

Track with Canada Post

Common questions

I can't find my tracking number

Search your inbox (and spam or promotions folder) for an email from Luxetire with "shipped" or "on the way" in the subject. You can also sign in to your account using the email address you ordered with. Each order shows its status and tracking link.

My tracking hasn't updated

A new label can take a little while to show its first scan. Parcels crossing a border can also sit without updates while they clear customs, and this is normal. If your tracking seems stuck, contact us and we'll look into it with the carrier.

Tracking says delivered, but I don't have my parcel

Check side doors, the mailroom or concierge, and with neighbours or others in your household. Look for a delivery notice card. Carriers sometimes mark a parcel delivered a little early. If it still hasn't turned up, contact us with your order number and we'll open a trace.

My order arrived in more than one parcel

Items can ship separately. Each parcel has its own tracking number, sent in its own shipping confirmation email.

I need to change my delivery address

Contact us as soon as possible with your order number. Once a parcel has shipped, changes have to be made directly with the carrier from its tracking page.

I got a message asking me to pay a fee for my delivery

Be careful with unexpected texts or emails. Don't click the link. Instead, enter your tracking number above to open the carrier's official site, where any genuine request will appear.

Still need a hand?

Send us your order number and we'll take it from there.

Contact us

or email info@luxetire.com